In The Press

Wednesday, September 15, 2010

Client Satisfaction Questionnaire For: Joey (Corporal Joseph Etchells)

Client Satisfaction Questionnaire

The full text of our Client’s response - Mr & Mrs D H, Mossley

For:  Joey (Corporal Joseph Etchells)

How would you describe your family and friends reaction to the celebration?

In a word ‘Fantastic’, knowing Joey as they did it won’t come as a surprise to say he would have loved it.  Noisy, bold and colourful.  People including Joey’s headmaster didn’t know this sort of Farewell existed, and he has decided that his ashes are to be in Fireworks. 

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What did we do particularly well?

The organisation and communication between yourselves and the local authorities was exceptional, we had no worries at all.  The stress and strain of the evening was felt only by yourself as we were extremely calm and we knew the evening was in good hands. 

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What could we have done better?

Nothing!!

The ease in which you deal with customers, your understanding, sympathy and support were fantastic, also the way in which you interpreted what we wanted into fireworks was amazing.

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Would you like to add or comment on anything else?

Thank you so much to yourself and your team for making Joey’s last Farewell a memorable one!!

Please keep in touch S&D H, parents of Corporal Joseph Etchells

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Gilda Perilli